Shipping & Returns

As soon as your order is placed and confirmed, we aim to have your parcel dispatched within 2 working days. This is subject to change during busier times. If your order is taking longer than usual, contact our customer service for further assistance. Please note that we do not ship out on Saturday, Sunday or UK public holidays.

 

All customers receive a shipping confirmation e-mail when their order has been shipped, which includes the tracking number. Please use the links provided via our email to track your order.
 

We accept exchanges only within 14 days of receiving your order.

Returned items must comply with our returns policy;

• Items must be returned undamaged and unused, with all tags attached and the original packaging included.
• Footwear and accessories must be returned with the original branded boxes and dust bags, where provided, and placed inside a protective outer box for shipping.
• When trying on footwear, please take care not to mark the soles or damage the shoe box.
• Underwear and swimwear must only be tried on over your own undergarments. We will not accept any returns that have been worn or are soiled.

You can return your parcel to us by using your local postal service or a courier. We do not cover the cost of returns for our customers.

We recommend you return your items using the packaging your order arrived in. If you're unable to do this, please find a suitable alternative. Make sure any branded boxes or cases that came with your order are also protected within your returns packaging. If you return your item without protecting the branded boxes or cases that came with your order, you may not receive your refund.

• Contact our customer service
• Provide your order number and email address. You can find the order number in your confirmation email.
• Let us know the product(s) you want to exchange.

Once your return has been received and the product meets our Returns Policy, your exchange will be dispatched within 2-3 working days and arrive within 5 working days.

We are unable to accept a return if any item(s) lost or are damaged in transit.

Faulty Items;

If you receive an item in a flawed or damaged condition, please contact our Customer Service within 7days of receiving your order.

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We will not accept any liability for damaged, lost or misplaced parcels once it has been collected by our courier.

Please note that we will use the shipping address provided when placing the order. We will not be held liable if any of these details are incorrect.